Position Overview
· Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
· Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
· Maintain strict security procedures to ensure guest confidentiality and safety
Main responsibilities
Duties
· Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
· Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
· Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
· Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
· Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
· Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
· Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
· Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
· Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
· Attend to other duties as requested by Management and Supervisors
Special Note
Flexibility in the position is required. Support in Food and Beverage and assistance to the Guests in other department may be required
Job Types: Full-time, Part-time, Permanent
Part-time hours: 16/24 per week
Salary: From £10.50 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Weekend availability
Work Location: In person
