About the Role
We are looking for an experienced Office Manager to work in our Operations Team, reporting directly to the Executive Director of Operations. This exciting role requires a dynamic, proactive individual with an ability to multi-task and support senior stakeholders, while taking responsibility for overseeing projects, day-to-day operations and troubleshooting.
Proven experience of having previously managed an office and a team successfully, is essential as our Reception team will report to this role. This is a visible and active office based role requiring excellent interpersonal, team leadership and supplier management skills. The successful candidate will positively contribute to the performance of the business by engendering a culture of continuous improvement.
What You’ll Do
- Ownership and delivery of the operational and facilities management of our office in Camden
- Work closely with the Executive Director of Operations to develop, implement and review operational strategies and procedures
- Take full responsibility for managing our Reception team - currently two people - including their day-to-day line management, performance management and development, ensuring the Reception is operational at all times during office hours on weekdays (other than public holidays)
- Undertake an Operations related induction with all new starters
- Help reinforce Acamar’s company culture and further develop a work environment that encourages top performance and high morale amongst our team
Responsibilities include;
- Assist in the organisation and management of company events including Away Days, social and corporate events, including site visits, booking venues, making arrangements for entertainment/catering, and coordinating event support before, during and following events
- Management and evaluation of external contractors tasked with undertaking standard Health & Safety checks, office maintenance etc.
- Liaise with the Landlord’s Agents about office related matters
- Pro-actively tender for competitive quotes ahead of service provider contract renewals
- Review and upkeep registers and logs e.g. Health & Safety, Risk Assessment, Accident Logs, and provide the Executive Director of Operations with feedback on identified risks
- Oversee and manage the booking system for meeting and Zoom Rooms
- Oversee departmental expenses to optimise cost management in line with the Operations Department budget
- Other ad-hoc tasks as requested by the Executive Director of Operations e.g. ensuring security details are kept up-to-date, making arrangements for inbounding items to our storage facility etc
What You’ll Bring
- A minimum five years’ experience in a management position (Operations or Office Manager)
- A proven track record in managing a team
- Planning and project management skills
- Familiarity with core business functions, including HR, Finance and IT
- Experience in budget management
- A proactive, solutions driven, self-starting attitude with the ability to mitigate problems and be flexible when needed
- Awareness of areas of risk and compliance
- Excellent interpersonal skills
- Confidence in undertaking negotiations with suppliers
- Pragmatism and an ability to deal with a volatile workload at times while remaining calm
Most importantly, the best qualified candidate will be strongly aligned with Acamar’s core values, which include: collaboration, creativity, honesty, diversity, inclusion and kindness
