Customer Service Representative

ATI is seeking Customer Service Specialists to join their partner in Overland Park, KS --

Compensation Details: $23/hrOffice Location: Overland Park, KSOnsite/Hybrid/Remote: Hybrid, Monday and Friday WFH & Tues/Wed/Thurs in Offic
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Responsibilities: Make outbound calls daily to assigned accounts with a customer service mindsetMonitor all assigned accounts by reviewing the client's aging, manage all potential bad debit, DSO, agingResearch accounts in Microsoft Dynamics GP to verify credits and debits make are accurately post against supporting documents showing timely reflect within company guidelinesConduct research in Microsoft Dynamics GP to satisfy customer inquiriesProvide invoices and other necessary documentation to customersEscalate disputes timely to our Dispute Resolutions team and then follow-up with the customer once resolution is determinedProcess phone payments for customer accountsPrepare and send aging reports on-time to assigned accountsMaintain financial security by adhering to internal accounting controlsWork across multiple internal teams including Collections and Dispute Resolutions and Accounts Receivable to resolve issues and drive customer satisfaction.Other duties as assignedRequired Skills and Competencies:Ability to communicate effectively with customers, including C-Level executives both on the phone and in writingStrong communication skills, including active listening and clear articulationCustomer service mindset with the ability to solve problems, alleviate conflicts, and escalate tactfullyStrong attention to detail with a focus on accuracySelf- motivated with excellent time management and organizational skillsAbility to work in a metrics driven environmentAbility to work cooperatively with others within a team environmentComputer skills, including strong working knowledge of Microsoft Exc
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