Customer Consultant: YBS Agency, Four Oaks, Sutton Coldfield
Hiring Intelligence & Application Guidance
Direct ATS application. Include measurable achievements and core keywords from the job description.
Initial recruiter screening → Hiring Manager interview → Role-specific practical assessment.
Compensation benchmarked against current UK market rates (GBP).
UK Right-to-Work verified for direct application.
Role Overview & Responsibilities
Customer Service Representative: Part Time 2-3 days per week (to incl Thursday, Friday and alternate Saturdays 09.00-12.00)
YBS Agency: Four Oaks, Sutton Coldfield
We have an exciting opportunity within our Yorkshire Building Society Agency for a self-motivated Customer Services Representative, who is a team player and will be passionate about delivering excellent service to our customers.
If you like people and enjoy delivering a high quality customer experience, you’ll enjoy working within our Agency.
What you'll be doing:
As a Customer Services Representative you will deliver an exceptional customer experience, whether you’re welcoming our customers in Agency or providing information on our products and services, you’ll always deliver an outstanding customer experience every step of the way making sure that what we do is always in our customer’s best interests.
The Knowledge & Skills you’ll have:
- A proven track record in delivering a fantastic Customer experience.
- Previous experience of working in customer-facing sales environment
- Experience of building strong relationships with your customers
- Financial Services Industry experience and knowledge
- Good administration & PC skills.
- Excellent team working skills.
- Fantastic communication skills both written and verbal
- The ability to work with limited supervision.
- Excellent attention to detail.
Job Types: Part-time, Permanent
Work Location: In person
Reference ID: MJ
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