FXPB Client Service
London
As a Barclays FXPB Client Service, you will be part of the FXPB global team, operating a 24 hour follow-the-sun model across multiple locations with the aim to provide timely and seamless solutions, ensuring clients benefit from dedicated support and expertise as well as proactive management of their issues. Your team works closely with a variety of stakeholders and functions across Business to provide our large client base with exceptional service and optimal business solutions as well as partnering to help grow the franchise.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
• Liaising with desks, brokers, trading & give up platform vendors and clients to have the trades matched
- Managing customer relations by developing an effective communications process
- Monitoring client and counterparty trade activity against available credit and product limits
- Escalating to Credit Risk and Business any credit limit breach by client and counterparty
- Assisting clients in inbound and outbound reporting
- Partnering with external vendors, platforms, internal stakeholders and drive the onboarding of clients
• Knowledge of Foreign Exchange, Prime Brokerage, Trade lifecycle, flows and control management
- Broad knowledge of investment banking processes and Operations
- Proven Demonstrable client services mind-set
- Significant knowledge of the Traiana/Harmony/Netlink , Cobalt , ECN and other FXPB vendor applications or services would be beneficial
Skills that will help you in the role:
• Client service experience
- Experience with dealing with a variety of stakeholders
- Proven track record of execution and results, high level of drive to meet deadlines and targets
- Broad knowledge of the control environment and ability to challenge processes and drive change across end-to-end flows
Where will you be working?
In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.
#LI-Remote and #LI-Hybrid
