Call Center Representative

Company Description
Boca Recovery Center is a Substance Use Disorder program located in Boca Raton, FL. We provide excellence in the medical and clinical treatment of drug and alcohol addiction, as well as co-occurring mental health issues. Our purpose is to work with individuals seeking recovery and provide them with the tools necessary to rebuild their lives through overall health and well-being.
Role Description
This is a full-time on-site role for a Call Center Representative at Boca Recovery Center. As a Call Center Representative, you will be responsible for providing exceptional customer service to clients seeking information and support. Your day-to-day tasks will include answering incoming calls, addressing client inquiries and concerns, providing accurate information, and ensuring customer satisfaction. The role requires strong interpersonal skills and computer literacy.
Qualifications
Customer Service Representatives and Customer Support skillsAbility to deliver high levels of customer satisfactionExcellent interpersonal skillsComputer literacy and proficiency in using customer service software and systemsStrong communication skills, both verbal and writtenAbility to work effectively in a team environmentExperience in a call center or customer service role is a plusKnowledge of substance use disorder treatment is a plus