Job Description
My client is a multi-national distribution company with offices globally in many different industries, but this part of the business specialises in the care sector.
Due to continued growth and success they're now looking to add to their sales department in the form of a Territory Account Manager. They are looking for someone who can truly connect with customers and offer the best-in-class service across the M42 corridor. You must have the desire to always go the extra mile and consistently delight customers.
The role of Territory Account Manager will be to grow profitable sales through new and existing business within the Care Sector, predominantly independents and small & mid-size groups. Sales growth will come through the management of existing accounts looking at gap analysis and new business through an active prospect list of building secure partnerships at home manager level / Owner level / Clinical Teams & Procurement Team.
Responsibilities
Finance
- Provide regular reports as required by the management team
- Management of low margin price lists
- Islands of Profit
- Management of under 15% SKU’s
Sales
- Grow the value of existing customers by constantly seeking opportunities to extend volume, range and own brand offering
- Provide quotes for customers to achieve agreed financial targets (Sales and Margin)
- Prospect new customers and regain lost business within your territory
- To understand the Value-Added Proposition and sell its merits
- To understand the cost to serve model
Customer Service
- Maintain existing business through effective customer contact including regular visits where it makes commercial sense.
- Advise customers of price increases and manage expectations to ensure business is retained.
- Work with field sales staff, telesales and all other teams where necessary deliver highest levels of customer contact and service at all times.
Health & Safety
- Maintain any company provided vehicle in a roadworthy condition, ensuring at all times it reflects positively on the company image;
- Drive within legal limits at all times
- Follow identified safe working practices
The Person
- Proven and demonstrable sales success in the care sector.
- Seeks out specialist input from others when there is a specific knowledge gap.
- Recognises the need for collaboration and does so within own team/area.
- Offers help and support where needed and/or critical to business success.
- Accepts challenging and stretching goals for self and constantly reviews and monitors progress against the agreed target.
- Takes responsibility for developing own abilities.
- Is open to change, adapts well and collaborates in its implementation.
- Recognises the value of understanding customers’ underlying, un-expressed needs and uncovers those to the benefit of both the customer and the business.
- Manages customers’ contractual requirements, requests and concerns quickly and efficiently.
- Nurtures good customer relationships and capitalises on commercial opportunities while recognising the line between profitable and non-profitable customer service.
- Establishes and sets customer based KPI’s and supports the team in their achievement
- Communicates effectively
- Plans own workload well, setting goals, timelines and milestones as appropriate.
- Prioritises effectively
- Computer literate
Salary & Benefits
- The salary for this role is £33,000 - £37,000 DOE plus bonus scheme up to £15,000
- Company car
- 20 days holiday, plus Bank Holidays, increasing by one day per year to a maximum of 25 days / the opportunity to purchase up to an extra five days per year
- SAYE Share Save Scheme to buy company shares at a discounted rate
- Company Pension Scheme
- Discounts for many major retailers including supermarkets
- Employee Assistance Programme which is also available to family members
- Fantastic, genuine opportunities for continual growth and development leading to career progression
Job Types: Full-time, Permanent
Salary: £33,000.00-£37,000.00 per year
Benefits:
- Company car
- Company pension
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: On the road
