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We are looking for two experienced Benefits Officers to help us maintain a quality Benefits service. The successful applicant will be responsible for providing excellent customer service in what can be a demanding and pressurised environment. A high standard of numeracy, literacy and accuracy is required.
The post holder will be part of a team responsible for all aspects of Housing Benefit and Council Tax Support. As well as assessing entitlement consistently and accurately, you will be required to provide benefits advice and explanations in writing, face-to-face and over the telephone. Previous experience of Housing Benefit and Council Tax Support is essential and experience using Capita’s Revenues and Benefits system would be an advantage.
Chelmsford City Council operates a hybrid working policy and successful applicants will be able to work from home, with minimal need to visit the office, after satisfying us regarding technical and system competence. Salary offered will be based on experience.
The successful applicant will be required to work 37 hours per week Monday to Friday.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment vetting which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.
