Job Purpose
Due to continued growth, we are seeking a number of highly experienced Security Officers and Guest Ambassadors to join our team in Edinburgh City Centre
A warm welcome from our front-of-house team will determine the first impressions of our visitors whilst providing necessary Security arrangement's..
The Guest Ambassador role is to provide the highest level of customer care, while providing a front of house service and maintaining a subtle, yet visible security presence.
The Security Officer duties on this site are varied and will include elements of reception duties, access control and signing contractors in and out of the site.
These opportunities will operate on a full-time contract,
Times of attendance are Week 1, 07:00 - 19:00, Week 2, 07:30 - 19:30
Key Responsibilities
Provide a professional first impression and deliver beyond client/visitor expectations- Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
- Anticipate and action client requirements in a professional manner
- Provide a consistently professional service at all times
- Issue visitor passes using the agreed sign in and out policies and procedures
- Communicate where required visitor or client arrivals with a high level of discretion
- Handle all incoming telephone calls and inquiries in an efficient and sincere manner if and when required
- Ensure all fire exits are kept clear. Health & Safety issues are reported
- Maintain a high-security awareness at all times
- At Croma Vigilant, we pride ourselves in offering an exemplary welcome to our visitors whilst keeping them safe and the site secure.
Person Specification
Professional, highly driven, flexible, enthusiastic, proactive, self–motivated team player- Holds a true passion for high standards of customer service delivery
- Excellent interpersonal skills and the ability to interact with people at all levels
- Immaculate presentation
- Intuitive customer-related logic
- Ability to work independently with confidence, using own initiative as required
- Maintain and practice a high degree of confidentiality at all times.
- Have an acute sense of security awareness
- Valid SIA license essential
- 5 years of continuous work employment history without gaps and verifiable work history
- First Aid training would be an advantage
About us:
Croma Vigilant covers a range of security-related services including manned guarding, mobile patrols, and keyholding.
We currently employ 1000 members of staff across the UK and cover a range of security-related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.
We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
