Duties & Responsibilities
· Audio typing of reports, file notes and emails
· Adding and labelling post/emails on the relevant systems
· Opening/scanning incoming post for various offices
· Dealing with Compensation Recovery Unit tasks during the life of the claim
· Sending files internally and externally
· Preparing files for audits as and when required
· Answering telephone calls and dealing with general enquiries
· Other tasks to support the business plan as and when necessary to ensure company business objectives are met
Stills & Experience
· Previous experience of working in an administration role is preferable
· Able to communicate effectively – both written and verbally
· Familiarity with standard office packages such as Outlook, Word and Excel
· Demonstrate a high level of accuracy in data input and attention to detail
· Is proactive and resilient, seeking to get things done and at the same time deal with a variety of tasks
· Provides solutions rather than problems – shows initiative
· Work to deadlines to achieve client service level agreements in a changing and demanding environment
· Able to demonstrate effective management of time and resources
· Able to identify when guidance is required from other team members on decision making
· Can demonstrate evidence of being an effective team member, interacting positively with colleagues, communicating effectively with a diverse group of people
· Willingness to be closely supervised, when necessary, to ensure accuracy and compliance with varied client processes
· Able to demonstrate effective customer service skills, actively seeking and responding to feedback
#INDHP
Job Types: Full-time, Permanent
Salary: £20,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- Referral programme
- Wellness programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Audio typing: 1 year (required)
- Administrative experience: 1 year (preferred)
Work Location: Hybrid remote in Birmingham
