About us:
Elmers Court Hotel & Resort offered the best of both worlds in one stunning location, within the glorious expanse of the New Forest National Park and bordered by the glittering Solent Coast. For a self-catering stay, check into the magnificent Tudor-style manor or choose an apartment within the grounds. Our spacious, en-suite hotel rooms are situated in the courtyard, just a few minutes’ walk from the main house.
All our guests can enjoy the benefits of staying on our fabulous 23-acre estate, including extensive gardens, superb spa and leisure facilities - indoor and outdoor swimming pools - and an excellent range of dining options. With easy access to river walks, local beaches and day trips to Southampton, Bournemouth and the Isle of Wight, Elmers Court is the ultimate destination for an escape from the everyday.
About a role:
As a Breakfast Food and Beverage Assistant at Macdonald’s Hotels, you lead the front line in a critical, customer-facing role.
Delivering a memorable breakfast guest experience is important to you. You take pride in making a difference, paying attention to detail, and always seeking to anticipate our guests’ needs.
This role is ideal if you have experience in a similar customer-facing role in hospitality. However, if you have worked in a quality-led customer service role in a different industry and are willing to learn, we will provide you with training and the opportunity to thrive!
Outline Job Description:
· Ensure that all guests are met with a warm and genuine welcome
· Provide friendly, attentive service that is tailored to the specific needs of each customer
· Offer advice and recommendations with confidence, based on your complete and up-to-date knowledge of all menus and the hotel products and services
· Prepare and maintain a safe and clean environment before and during service, with full awareness of the relevant Health & Safety and Food Hygiene procedures
· Always present yourself smartly and professionally: you are an ambassador for the company and play a crucial part in the successful delivery of excellent guest service
This position will include shifts working Saturday and Sunday. Additional hours may be required to support the hotel during our busier periods, including bank holidays.
Salary: £8.00 per hour - £9.80 per hour
Min 0-6 months of experience
Full-time, Part-time, Permanent, Zero hours contract
Breakfast Shifts from 7.00 am to 12.00 pm.
Benefits:
- Competitive rates of pay at all levels
- Uniform provided
- Parking available on-site
- Free meals when on duty
- Accommodation available on request
- Generous discount on regular room rates
- Referral programme
- 25% off food, drink and spa treatments across the group
- 20% discount on golf
- Free use of our leisure, pool and gym facilities at off-peak times
- Auto-enrolment into our pension scheme and life assurance
- Access to the Employee Assistance Programme through Hospitality in Action
- Wagestream app offering a real-time view of accrued pay and access to it
Job Types: Full-time, Part-time, Permanent, Zero hours contract
Part-time hours: 0-40 per week
Salary: £8.00-£10.00 per hour
Day range:
- Holidays
- Monday to Friday
- Weekend availability
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Lymington, SO41 5ZB: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (preferred)
- customer Service: 1 year (preferred)
Work Location: One location
