The overall responsibility of the role is to assist the Servicing Department with all aspects of managing the servicing portfolio across all product lines. To maintain and manage the pipeline of cases and to provide administrative support to the servicing team.
Key Accountabilities
- Speaking to our customers over the phone and triaging them to the wider team.
- Dealing with general administrative work within the team.
- Ensuring the Servicing platform is updated with accurate information.
- Adhering to all guidelines when dealing with customers.
- Plan and prioritise allocated workloads against the agreed standard of the business.
- Consider risk when completing daily activities.
- Allocating payment entries to the correct accounts.
- Arranging for the correct letters to be sent out to customers on time.
Skills & Competencies
- Good telephone skills.
- Ability to work as part of a team and on own initiative.
- Attention to detail.
- Good verbal & written communication skills.
- Competent user of Microsoft office software.
- Positive attitude to develop and expand knowledge.
Knowledge & Qualifications
- Experience within an administrative role (Desirable).
- GCSE English & Maths
Personal Attributes
- Calm and self-assured.
- Well organised.
- Punctual.
- Able to work under pressure.
- Self-motivated and proactive
Values - CREDIT
C
Customer - Customers are our primary focus
R
Results - Results matter, create value every day
E
Energy is contagious, Share it!
D
Developing our people makes us different
I
Invent the solution - be proactive
T
Teamwork - Together we can build the business
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Private dental insurance
- Private medical insurance
Schedule:
- Monday to Friday
Work Location: In person
