Company Description
ABOUT CRUISE
Cruise is recognised as one of the UK's leading luxury retailers with a fantastic reputation for iconic international designer collections, directional street-led fashions and premium denim brands. Our stores are contemporary style galleries, offering the season's most coveted products for men, women and children.
Cruise Personal Shopping is looking for an ambitious individual with an obsession for fashion, social media and content creation. The Stylist team is at the core of our Style and Collect business and the candidate will use strong customer service and commercial skills to drive customer loyalty and spend.
Job Description
Responsibilities:
- Conduct styling appointments via Style and Collect service (store walk-ins and pre-booked online)
- Meet and greet all customers, introduce Stylist service when based on the shop floor
- Create and maintain customer profiles
- Provide coverage to extended personal shopping department during absences
- Monitor correspondence and ensure prompt response to all enquiries
- Contribute and assist in Personal Shopping / Marketing / PR & Talent events as required
- Ensure timely outreach to new clients
- Work alongside internal departments to feedback client spending trends
- Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally
- KPIs will include content creation and client engagement
Qualifications
Additional Information
Fashion degree or a previous role in luxury consumer retail sector ideally in customer-facing role is a plus- Social media savvy and first-hand experience of different social channels
- Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills.
- Strong work ethic and natural ability to think outside box and problem solve to strict deadlines
- An eye for detail and outstanding organisational skills are essential
- Hyper-interest in global fashion trends and the luxury market
- Proficient in MS office, including, Word, Excel, CRM & Clienteling system
Additional Information
You will benefit from:
- Incentive Scheme
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- 28 Days Holiday
- 50% Instore Uniform Discount
- Discounted Gym membership
- Group Wide 20% Discount across all Frasers Group brands
