Customer Service Representative
Hiring Intelligence & Application Guidance
Direct ATS application. Include measurable achievements and core keywords from the job description.
Initial recruiter screening → Hiring Manager interview → Role-specific practical assessment.
Compensation benchmarked against current UK market rates (GBP).
UK Right-to-Work verified for direct application.
Role Overview & Responsibilities
Fox Morris are working with Cardiff Council in relations to finding a Customer Service Representative to start work ASAP!
Responsibilities
- To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.
- To listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support.
- To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first time call resolution and customer satisfaction.
- To work with current and emerging technology to enhance customer contact services.
- To ensure continuous improvement, initiating, facilitating and responding to change in a positive manner.
You will be required to work Monday-Friday (9:00-5:00pm). This is based on a 6 month contract and the pay negotiable.
Benefits of working with Fox Morris Group
Referral Benefit Scheme.
- Free compliance (DBS, training etc.)
- Single point of contact consultant.
- 24h support.
- Regular communication updates.
If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV.
Job Types: Full-time, Temporary contract
Contract length: 6 months
Salary: £12.33 per hour
Schedule:
- Monday to Friday
Experience:
- councils/council/local authority: 1 year (required)
Work Location: One location
Interested in this role at Fox Morris Group?
Apply directly through the verified employer application pipeline.
