Competitive salary, 5 weeks annual leave plus bank holidays, contributory pension scheme
Job Introduction:
We have an exciting role for a Customer Services Advisor to join our Monitoring Service on a part tie basis. It could be an ideal role for someone studying or looking for a part time role to fit in witho other commitments. We have a very successful contract for the Scottish Government and in this role you would be contributing to the delivery in accordance with the policies and procedures agreed.
In return, we offer a competitive salary, 5 weeks holiday, plus bank holidays, entry into our contributor pension scheme, life assurance, various employee discount schemes including Perks at Work. In addition to this, we also offer a range of study support programmes to assist with your own personal development once you have completed the required training and probation periods.
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is There for you™. For more information, please visit www.aus.com.
Role Responsibility:
The main responsibilities of the Customer Services Advisor are:
- Processing of incidents/violations within agreed key performance indicators
- Monitor the activity of our client base through the use of RF tagging, GPS tracking
- Respond professionally to calls from internal/external customers in line with our agreed key performance indicators
- Reporting incidents/non compliance to the appropriate agencies within the required timescale
- Produce reports as required by either internal or external customers
- Escalate reportable incidents to the Monitoring Centre Supervisor and as per agreed procedures
- Support and advise Monitored Persons during the duration of their curfew
- Document all contact with our customers both internal and external
- Build and maintain excellent working relationships with both internal and external customers through the application of the principles of pro-social modelling
- Maintain, uphold and demonstrate G4S values and protect the company brand
- Compliance with Information Security responsibilities
The Ideal Candidate:
The ideal candidate will be able to work to the following key competencies:
- Acting Professionally
- Delivering Objectives
- Supporting & Working with Others
- Delivering Great Customer Service
Essential Skills and Knowledge
- Excellent interpersonal and communication skills
- Ability to remain calm, positive and confident in a pressurised environment
- Ability to make decisions based on facts and information available
- Excellent time management skills with the ability to prioritise own workload
- Flexible working style
The successful candidate will be required to provide original documentation for detailed screening and vetting processes. These documents may include your passport, driver’s license, utility bill (dated in the last 3 months), HMRC letter, an original bank statement, an original payslip, your birth certificate or a valid share code.
Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Re-location costs will not be granted. You must live in reasonable commuting distance of the site.
