Job Title: Project Manager (telecoms)
Location: UK (remote)
Company:
GTT provides secure global connectivity, improving network performance and agility for your people, places, applications and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.
We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence.
Summary:
The Project Management (PM) team is responsible for delivering GTT projects across our product portfolio.
The team provides a Professional Service ensuring a smooth delivery of customer orders and projects.
Reporting to the Manager, Project Management, the Junior Project Manager will be responsible for managing customer deliveries, small projects and the transition for customers from initial solution to release to Operations.
They will also direct their own delivery pipeline, using GTT Service Delivery teams, external third party service delivery partners and customer delivery teams.
Job Responsibilities
The Primary responsibility of the Project Manager will be to manage the successful delivery of GTT solutions to our customers. This includes, but is not restricted to the following functions:
- Manage a variety of customers and orders from the GTT Product Portfolio
- Ownership of orders
- Check and validate orders from the Sales Team
- Process the orders on internal systems
- Chasing Service Delivery Coordinators for supplier updates
- Coordination of all delivery tasks
- Ensure handover to customer and operations is in a timely manner
- Manage all communications on the orders/small project
- For Small Projects host a weekly internal and external customer call, with face to face customer meetings monthly.
- Monitor small projects using a tracker and send weekly status reports
- Identify and Manage Risks, Issues, Actions and Dependencies
- Cost Tracking, Budget and Forecasting. Ensuring the business and customer know when to expect charges/revenues.
- Adhere to GTT’s Change Control Procedure
- Report time spent on the project against what has been sold to the customer
Experience Required
- At least 2 years in an implementation or a similar role within an ICT delivery environment
- Ability to understand and access technical solutions as well as to interact with customers at an appropriate level
- Prince II foundation required
- Understanding of Project Management
- A knowledge of Database and Application Management
- Technically competent with various software programs, such as Word, Excel, PowerPoint
- Ability to effectively prioritise and execute tasks in a high-pressure environment is crucial
- ITIL qualifications highly desirable
- Strong written and oral communication skills
Person Specification
- Experience of Project Coordination/Management, with strong organisational skills
- A strong team player, persuasive, influential and effective communicator
- Excellent coordination skills and ability to build strong cross-departmental relationships
- An ability to work both independently and in a team-oriented, collaborative environment
- An ability to recognize potentially serious issues quickly and drive to resolution
- Ability to work to tight deadlines and under pressure
Adhere to GTT’s Change Control Procedure- Report time spent on the project against what has been sold to the customer
- Pass frequent Gate Control Checks with your manager to ensure Quality standards are being adhered to assist with GTT’s - ideal Project Methodology, suggesting and improving the fast-paced environment
