JOB TITLE: Guest Service Assistant
RESPONSIBLE TO: Guest Services Manager
RESPONSIBLE FOR: Operations & Service
LIAISE WITH: All departments and the General Manager
JOB PURPOSE
To maintain and provide excellent guest service at all times and provide assistance and support to the team.
DUTIES AND RESPONSIBILITIES:
Ø Take reservations using the hotel reservation system , ensuring maximum occupancy and rates are obtained.
Ø Check guests in and out, including preparation of guest bills and authorising payments.
Ø Responsible for manning the Front Desk and engaging with our guests with professional, personable and memorable service.
Ø Dealing efficiently with day to day billing and guest service queries.
Ø Check food/beverage stock levels and advise Duty Manager of items to be ordered.
Ø Take food orders, serve drinks at the bar, assist with food preparation.
Ø Clear/clean tables, buffet, kitchen and bar and meeting rooms.
Ø Other ad hoc duties as and when required.
Ø Report anything considered a health and safety hazard.
Ø Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
Ø Responsible for looking after Hotel property at all times.
Ø Ensure safety and hygiene standards are met.
Ø To attend all relevant training as and when required.
Ø To ensure that the company dress code is always adhered to.
GENERAL
To be conversant with:
a) The Hotel Fire Procedures
b) The Hotel and Company Security Procedures
c) The Hotel Health and Safety Policy and Procedures
d) The Hotel facilities and attractions
e) Current Licensing regulations (Food and Beverage Service department)
f) Methods of payment accepted by the Company
g) Hotel operation standards and department procedures
h) Short and long term marketing promotions
Job Types: Full-time, Permanent
Salary: £11.00-£11.10 per hour
Benefits:
- Discounted or free food
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Tips
Work Location: One location
Reference ID: GSA
