We have an exception role for you, in the position of…
Job Title: Customer Service Officer
Location: Prestatyn, North Wales – Hybrid working option
Employer: HCA Healthcare UK
Team: HCA healthcare UK Service Centre
Salary: Competitive + Benefits (pension, health cover & flexible benefits)
Shifts/Pattern or work: 40 hours per week / Monday to Friday
Employment package extras: We will look after you with a very attractive salary, private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards. Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.
We are proud to be one of the largest employers in Prestatyn, North Wales with our offices having great public transport links and providing the opportunity for hybrid working once your initial training has been completed.
The Impact you will have:
Here are HCA we are renowned for our 5-star excellence when it comes to customer service and patient care. We are looking for an exceptional individual to join our outstanding customer service team.
As a Customer Service Officer, you will be responsible for managing customer enquires and concerns / complaints via telephone and email, maintaining our high standards and providing an exceptional 5-star customer experience at all times. You will work closely with other colleagues and departments in order to provide prompt and amicable resolution to customer concerns and complaints and go above and beyond for all of our patients. You will be taking payment and details over the phone so good date entry and accuracy are important too.
Ideally you will be working within a customer service environment at the moment and used to dealing with concerns and complaints in a patient professional and empathetic manner. You love what you do and strive for excellent within every call …
You will have the opportunity to:
- To answer patients calls in a professional and courteous manner – Circa 70 a day
- To maintain good working relations with customers and colleagues alike
- To process card payments via the online payment gateway
- To refer problematic accounts to the Customer Service Senior for further action.
- To respond to patients queries within the set time period of 48 hrs.
- To review and process daily patient statements
Ideally, we are looking for someone who has;
- Demonstrable customer service experience.
- Very strong interpersonal skills (both written and verbal) and demonstrated ability to build relationships .
- Team player and ability to build effective working relationships, working collaboratively (rather than competitively) with others to achieve a common goal.
- Ability to demonstrate high level of enthusiasm and a proactive, resilient attitude.
- Computer literacy
- Problem solving
Additional Information
HCA Healthcare UK is the country's largest provider of privately funded care with 800,000 patient interactions every year.
From complex and urgent care, to primary care, outpatient and day-case treatment, we provide exceptional care across our network of facilities and key NHS partnerships in London and Manchester.
We're at the forefront of ground-breaking medicine and our clinical standards are a given, but it's the individual care we to each patient give that means 99% of them recommend HCA UK. Our facilities include The Harley Street Clinic, The Lister Hospital, London Bridge Hospital, The Portland Hospital, The Princess Grace Hospital and The Wellington Hospital. We also run HCA Laboratories and are growing via our expanding joint ventures divisions, including partnering with the NHS.
Our primary purpose is to provide exceptional care delivered with compassion and kindness, using state-of-the-art technology operated by expert, dedicated teams.
If you would like to join HCA Healthcare UK as a Customer Service Officer and be part of an organisation shaping a healthier tomorrow, we invite you to apply. Our application process is quick and easy, completing a 2-minute questionnaire and upload a cv.
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