Customer Success Manager - Programmatic

Job Title: Client Success Manager, ProgrammaticLocation: Philadelphia, PA or Remote

Health Union, the leader in social health, is the only digital health company that brings people together to create meaningful health connections and authentic social interactions. Through the largest network of online health communities and health leaders, Health Union drives unique and impactful conversations about health that reach and engage people at the most important moments on their health journey. These social health connections have a mutually beneficial impact for people living with complex health conditions, as well as industry partners.

Position OverviewThe CSM is responsible for managing day-to-day communications between media agency clients and internal teams to ensure the successful execution of client programmatic campaigns. In addition, the CSM will work closely with the Strategic Account Director (SAD) team to monitor campaign initiatives and performance, while providing outstanding customer service. The CSM will create client presentations under the direction of Media leadership.
What You DoOversee client KPIs and conduct pre- and post-analysis of all client programmatic campaigns and 3rd-party trackingAssist in developing program proposals and participate in new client sales meetingsDeliver excellent client services and develop strong working relationships by serving as day-to-day liaison with programmatic partners Ensure optimal performance of all campaigns by constantly monitoring and strategizing with programmatic clients on optimization recommendationsImplement client service processes and proceduresSupport media Request for Proposal (RFP) processes as needed

What You Bring1-2 years’ experience in the programmatic advertising space, ideally with experience at a DSP or agency trading desk Excellent communication and presentation skillsA working knowledge of health and pharmaceutical marketing is preferredIn-depth knowledge of SSPs, DSPs, Ad Servers, and other programmatic platformsStrong analytical skills, with experience in interpreting and acting on performance dataAbility to manage multiple projects and clients simultaneouslyAbility to work in a fast-paced environment and prioritize workload effectivelyValues the importance of teamwork and works effectively as part of a team
Annual base salary for positions at this level and job group is $62,000.00 to $89,000.00 and your base pay will depend on the qualifications, experience, skills and competencies required for this job.
At Health Union, base pay is one part of our total compensation package and is determined within a range which provides the opportunity to progress as you grow and develop within a role.
In addition, our Total Rewards package includes medical, dental and vision insurance, 401(k) plan, a professional development budget, and paid time off available to full-time employees upon hire. You will also be granted time off for designated company paid holidays, summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
HEALTH UNION REALLY IS THE BEST PLACE TO WORKAs a dynamic organization that offers flexible work options, we foster a workplace that encourages an authentic, respectful culture of teaching and learning. We work hard and save space to form close-knit relationships that are meaningful to us individually. Health Union also offers top-tier benefits and other perks to full time employees, starting day one. We cultivate a dynamic, collaborative work environment that values inclusion, community, excellence, and transparency. But don’t just take our word for it: The Philadelphia Inquirer, Philadelphia Business Journal, Inc., and Forbes have all named Health Union a “best place to work”--and we take pride in living up to that hype every day.
Commitment to InclusionAt Health Union, we believe that individually we make a statement, but collectively we make an impact. Diversity and inclusion powers that impact. We strive to create a sense of belonging by embracing our differences. We are an organization where everyone is valued, heard, and appreciated. Health Union encourages applicants from historically marginalized populations to consider our team as your next opportunity for change. We are committed to equal employment opportunity and advancement regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or gender expression, Veteran status, or any other characteristic protected by applicable law.
To comply with federal law, Health Union participates in E-Verify. Successful candidates must pass the E-Verify process after hire.
Candidates should be aware that most Health Union roles can be performed remotely from a home office or in-person from our office in Philadelphia. For most roles, unless noted otherwise, we allow the employee to choose their preferred location. Should an employee choose to work remotely, they may be asked to travel to the office for occasional meetings with advanced notice.
Applicants must be legally eligible to work in the U.S for any employer.
*Candidates only. No direct calls or emails. No recruiters/agencies, please.