Admin / Co-ordinator Front Office
Check-in into a world of opportunities
WELCOME TO A WORLD OF OPPORTUNITIES- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
- Hourly RateofPS13 per hour
- Smart uniform providedand laundered
- Freeand healthy meals when on duty
- Grow your Career
- Personal Developmentprogrammes designed to support you at every step of your career
- A chance to make a differencethrough our Corporate Responsibility programmes - Find out what and how we are doing ()
- Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts:with Perks at Work
- Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Guest Experience Dayafter successfully passing probation
- Modern and inclusiveTeam Member's areas
A Front Office Coordinator assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
What will I be doing?
As Front Office Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Assist the Front Office Manager with daily Front Office operations
- Provide prompt service and actively seek opportunities to drive Guest satisfaction
- Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
- Manage, resolve or escalate any and all Guest complaints quickly
- Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
- Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
- Attend all Front Office meetings
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Serve your role and Team in an environmentally-conscience manner
What are we looking for?
Front Office Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous customer service experience within the hotel/leisure/retail sector
- Excellent interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- High level of IT proficiency
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership Now
The most recognized name in the industry, Hilton remains synonymous with the word "hotel." From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
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