Main Duties & Responsibilities:
- Coordinate with customer service team for customer queries and resolutions
- Receive and process paperwork, whether received by e-mail, via system data, ensuring adequate information is available for performing Customs Clearance.
- Ensure that you are conversant with all aspects of the requirements of the Office.
- Ability to work in a team environment
- Liaise with overseas office, partners and agents
- Willing to cover other shifts when required
- Chinese speaking is required
Tasks/Duties
- Complete spreadsheets where required, using Excel to format the data
- Enter the information received into the companies system for processing the data, currently Sequoia, and HUBSL system
- Process the Customs clearance ensuring that any specific requirements given by the client are adhered to.
- Notify Clients of clearance, and update Systems as required
- Arrange any deliveries as requested, using approved hauliers and obtaining rates prior to booking.
- Ensure any monthly returns are completed within the required time period
- Raising invoices to clients as per agreed individual rates if required.
- Ensure files are kept in their respective location, and ensure that such files are available for inspection by clients or HM Revenue & Customs if required.
- Attend any relevant courses, seminars, demonstrations etc, that are instrumental in keeping up with the latest legislation needed to carry out the job.
- General Office Administration;
- Self-development and continuing personal development;
- Comply at all times with current Health & Safety, Environmental and Quality Policies;
- Comply at all times with Employment Law requirements;
- Comply at all times with the organisation’s Security Policy and NDA
- Comply at all times with QA procedures as laid down in the Company’s Quality Manual;
- Execute the responsibilities of the job role according to lawful and ethical standards;
Job Type: Full-time
Salary: £24,000.00-£28,000.00 per year
Benefits:
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Hampton: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Hampton
