Client Relations Manager

Client Relations Manager Primary Division: BaseballPrimary Job Location: Chicago, ILReports to: Director of Client RelationsJob Status: Full Time, Salaried Exempt Independent Sports & Entertainment (ISE) is a leading representation, management, marketing and property sales agency building legacies for world-class talent, brands and properties around the globe. With a client-centric culture, ISE offers a full suite of services, including strategic guidance, superior contract negotiation, brand creation and management, integrated marketing and global partnership development. The company’s team of experts provides personal service, tailored strategy and elevated execution for each and every client. ISE has offices in Chicago, Atlanta and Indianapolis. ISE seeks a passionate, dynamic and driven Client Relations Manager in their downtown Chicago, IL office to support its baseball division and clients. This position will report to ISE’s director of client relations.
Responsibilities:Work cohesively with agents in support of ISE’s client-centric mindsetLead the day-to-day management of client relationships including, but not limited to, locating and securing spring training and in-season housing, securing and managing automobile transport and ordering, logging and tracking equipmentManagement of concierge duties such as booking travel, transportation, and hospitality including restaurants, vacations and special eventsPlan and host office event and recruiting meetingsCreate, maintain and ensure accuracy of client files using CRM softwareSupport agents and entire division with day-to-day operations and administrative duties including ad hoc projects as needed
Qualifications:Comprehensive knowledge of sports and a passion for baseballExperience facilitating, supporting and managing relationships with high-profile athletes and agentsStrategic thinker with strong writing, communications and project management skillsThrive in a fast-paced environment, able to prioritize multiple responsibilities and meet deadlinesExtremely organized with an acute attention to detail and exceptional follow-up skillsProficiency in Microsoft Office Suite, Salesforce and ConcurCollaborative, team-oriented work style with ability to build effective business relationshipsBilingual (Spanish and English) a plus
Eligibility: Associate degree with 1-3 years’ relevant experience in client relations Must be eligible to work in the United States
General Information and Application Process:Please submit your resume to opportunities@iseworldwide.com
www.iseworldwide.com
Independent Sports & Entertainment recruitment policies are designed to place the most qualified persons available in a timely and efficient manner. Independent Sports & Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Equal Employment Opportunity. Independent Sports & Entertainment is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition as defined by applicable law (such as cancer), marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by applicable federal, state or local law. ISE’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.