Role: Travel Claims administrator
1 x Full time 6 month contract
1 x Part time permanent
Company: IMG / Global Response
Location: Cardiff - Office based or Remote
Salary: £19,000 - £21,000 [based on experience] plus great benefits [pro rata]
Hours: 20 hours per week / 37.5 hours per week
International Medical Group provides medical assistance and claims handling services to travel insurance policy holders and corporate clients across the globe. Our UK-based operations centre provides round the clock medical assistance to policy holders who suffer injury or illness while travelling overseas, and our dedicated claims team handles a huge range of travel claims from lost luggage to pet care.
- To act as the first point of contact for incoming calls, faxes & emails, referring where necessary to the appropriate Claims Handler
- To set up new cases and claims on Trident Travel system whether notified by telephone, fax or email.
- Various administrative duties such as external post, claims settlements (as advised) and attaching incoming mails to the correct area within the claims system
- To verify policy issues and issue the correct claims forms.
- To act in a support and administration role as directed by Claims Handlers
- To ensure all internal and external communications are dealt with in a professional, disciplined and courteous manner at all times
- To deal with enquiries from policyholders and clients on case related matters in a prompt, courteous and professional manner
- To ensure that any information given is within the terms and conditions of the travel insurance policy
- To ensure that all information obtained during a call is properly documented on the claim.
- To be familiar with GR’s published service standards and to ensure that any support provided is done so in accordance with these
- To ensure that all telephone calls made and received and all emails and faxes sent and received are annotated on the relevant system
- To carry out any other tasks as agreed with your Supervisor or the Head of Operations
QUALIFICATIONS:
- Strong written and verbal communication, delivered in a clear and professional manner
- Strong problem solving skills
- Computer literacy, including familiarity with Microsoft Office (Word, Outlook, Excel)
- A high level of accuracy.
- Ability to work under pressure in a close knit team
- Previous customer service experience in a similar role would be beneficial, but a positive, professional attitude and a desire to develop your skills are more important.
If this sounds like the role for you, apply now and one of our advisors will be in touch to discuss the position and next steps.
What are you waiting for? We can’t wait to meet you!
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
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