Are you an Administrator with a background in Domiciliary Care? If you we would love to hear from you. We are a Domiciliary Care Agency with over 10 Branches in England and Scotland.
Your Main Duties will be:
Main Duties
i. To carry out office administrative tasks, to include filing of reports and documents, photocopying, answering the telephone.
- Check all incoming emails and transferring to relevant care coordinator by Location
- Regular Liaise with the Care Coordinators
- Creating folders going into Service User homes
- Creating folder for Service Users for office use
- Call monitoring on a fortnight basis and record
- Recording and flagging up complaints to Care Coordinator
- Recording and Flagging up all safeguarding issues with Registered Managers
- Ensuring all complaint and safeguarding cases are submitted and closed.
- Excellent customer service focus with strong communication skills to effectively correspond, both verbally and in writing, using phone, voicemail, and e-mail with various levels in the company and the external community.
Skills
- Organizational Skill
- Leadership Skill
- Creative
- Innovative
- IT literate - Expert
- Ability to communicate and liaise with internal and external organisation.
- IT literacy: Able to confidently use MS Word, Excel and Outlook to a basic standard e.g. Able to create letters from scratch, use spread sheets to capture, update and store data in a clear and logical manner from scratch. Able to read and send emails / attachments etc.
- Able to deliver work to set targets and be self-motivated, effectively structuring daily activities ensuring effective outcome
- Willingness to travel as required by the business and undertake other duties and working patterns as required.
- Good Knowledge of the organisation
- Fluent English language skills: spoken and written in a clear, caring, courteous and professional manner
- Attention to detail in relation to Office Administration duties is essential for the job.
We provide-
- Comprehensive Induction training
- Supportive Team and Management
- Recommend a friend incentive
- Sick pay, Annual Leave, SMP and Paternity Pay
- 28 days annual leave a year (inclusive of Bank Holidays), rising with service
- Career progression
- Staff recognition award
- Well-being and counselling services
- Annual Travel scheme
- Shopping discounts (Bluelight Card)
- Cinema discounts
- Annual Salary Review
- Performance related pay
- Company Pension
