Do you want to turn your passion into your profession?
Are you a fitness enthusiast who loves interacting with people? Do you have exceptional customer service skills and a passion for creating a welcoming and positive atmosphere? We are hiring Front-of-House on behalf of our clients and play a vital role in providing an outstanding experience for their gym members.
The Responsibilities:
- Greet and welcome members and guests with a friendly and professional demeanour.
- Provide exceptional customer service by addressing inquiries, providing information about gym facilities, and assisting with membership inquiries.
- Maintain a clean and organised front desk area, including managing operational standards, maintaining inventory, and restocking supplies.
- Conduct facility tours for potential new members and provide information on gym services and membership options.
- Process member check-ins, handle membership payments, and maintain accurate records using the company database or system.
- Assist in coordinating group fitness classes, ensuring smooth class transitions, and maintaining an up-to-date schedule.
- Respond promptly to member concerns, requests, and feedback, ensuring their needs are met and issues are resolved efficiently.
- Collaborate with other team members to maintain a positive and energetic environment throughout the gym.
The Applicant
- Excellent Communication Skills
- Customer Service Oriented
- Professionalism
- Problem-Solving Abilities
- Multitasking and Organisation
- Patience and Empathy
- Adaptability
- Product and Service Knowledge
- Positive Attitude
- Team Player
