Position: Credit Controller
Department: Finance / Credit Control
Reports to: Credit Control Manager
Location: Head Office, 5th Floor, Queen Elizabeth House, 4 St Dunstan’s Hill,
London, EC3R 8AD
LanguageLine’s UK operation is part of the worldwide LanguageLine Solutions group with global headquarters in California and European headquarters in London. Over its 41-year history, LanguageLine Solutions ensures the best interpreting and translation services available in the industry.
Main Job Purpose
To ensure monies due from customers are collected according to the terms and conditions of contracts. To ensure cash collections are in line with set targets. To resolve customers’ invoice queries to facilitate payment.
Specific Tasks
- To chase outstanding balances by phone, e-mail, statements and chase letters
- To liaise with all other departments, including working closely with the Sales team to ensure excellent customer service is maintained at all times
- Resolve customer queries regarding payments and invoice queries as quickly and efficiently as possible
- To raise any necessary invoice or credit notes on Customer accounts
- Transfer and allocate payments within Dynamics 365 when necessary
- To meet monthly cash collection targets set by the Credit Control Manager to reduce company debt and debtor days
- General administration of accounts including updating customer contacts, addresses and PO numbers
- Work alongside the Sales team and Client Services team to manage and restructure customer accounts
- Take personal responsibility for ensuring that personal information is used fairly and lawfully within GDPR guidelines, report any personal data security incidents immediately and abide by the Information Security Policy detailed in the Staff Handbook
- Any other duties appropriate to the position.
Person Specification
The following range of experience, knowledge and skills are required:
Essential:
- At least 2 years’ experience in a Credit Control role
- Experience of dealing with high volume of live accounts (in excess of 500)
- Excellent verbal skills and telephone manner
- Strong organisational skills
- Well organised and self disciplined
- Strong problem solving skills
- Confident and friendly manner
- Good team player
- Able to work to set deadlines
- Good knowledge of Excel
Desirable:
- Educated to A Level standard
- Working knowledge of SAGE
- Working knowledge of Dynamics 365 or Credit Hound
This role is subject to a basic DBS Disclosure
Job Types: Full-time, Temporary contract
Contract length: 11 months
Salary: £26,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free or subsidised travel
- Gym membership
- Life insurance
- Referral programme
- Store discount
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- accounting: 1 year (required)
- credit control: 1 year (preferred)
Work Location: Hybrid remote in London
Reference ID: R6784
