Application Support Analyst

Description

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  Application Support Analyst

  Level: T2

  
  At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. https://www.leidos.com/company/global/uk-europe

  Are you ready for your next career challenge?

  This note provides a brief overview of the current support activities and the run & maintain tasks conducted by the DevOps Support Team on an enduring basis. The note contains the following sections:

  Your Role and Responsibilies;

  • Applications team activities;

  • Infrastructure team and Networking team activities;

  • Breakdown of current team numbers and fractional assignments;

  • Considerations for recruitment of additional resources.

  In Support of the OPR and ECP solutions, the Applications team provides the following activity on a 365, 24/7 basis (these will continue into FMO):

  • Incident Management;

  • Request Management;

  • Problem Management;

  • Change Management;

  • Release Management;

  • Provision of a 24/7 support Rota for out-of-hours support;

  • Provide Engineering assistance to the programme delivery functions (DevOps pipeline; Service process assistance);

  • Run and Maintain the OPR and On Call DevOps pipelines across all environments, and any related deployment methods handed into support from the programme at FMO.

  In addition, the Infrastructure and Networking support teams provide the following for OPR and ECP:

  • Maintain OPR OS Patching methods;

  • Establish and Maintain ECP patching methods;

  • Maintain and upgrade all ECP and OPR end points through time;

  • Conduct system monitoring and perform daily checks;

  • Trouble shoot and resolve Infra / Network related issues;

  • Liaise with the Applications team to resolve any infra / network related incidents, requests and problems;

  • Liaise with third parties and vendors (Hexagon, Frequentis; Microsoft, Dell, Palo Alto) to resolve related issues;

  • Provision of a 24/7 support Rota for out-of-hours support

  What do we do for you?

  
  At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

  We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

  • Contributory Pension Scheme
  • Private Medical Insurance
  • 33 days Annual Leave (including public and privilege holidays)
  • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
  • Dynamic Working: https://www.leidos.com/sites/g/files/zoouby166/files/2019-11/PDF-Dynamic-Working-Leidos-UK.pdf

  Commitment to Diversity

  
  We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.