Head Client Care Assistant - Lurgan, William Street

Role Overview & Responsibilities

About Us
We’re a community of passionate veterinary professionals committed to providing truly exceptional care. We’re set on building something extraordinary: creating the most forward-thinking and innovative place in the veterinary industry. We’re always looking for people who aspire to stand out in their field, and it’s this vision and enthusiasm that forms the foundation of how we work. Our mission to deliver progressive, around the clock care means our employees have the very best equipment and treatment options available, including in-house MRI machines and state-of-the-art operating theatres. We provide ongoing support to our teams, both in practice and through our dedicated training centre. This empowers you to get the very best from our advanced equipment while being on your journey to veterinary excellence.
The Role
This is an exciting opportunity leading our front of house team, ensuring the smooth running of a busy reception area. This role requires a proactive and enthusiastic individual with previous management experience, a passion for customer service and exceptional communication skills. The successful candidate will be able to multitask, remain calm under pressure, and prioritise a busy work load whilst maintaining a friendly and welcoming disposition.
Key Accountabilities
Overseeing and training the team Welcoming and assisting clients into the hospital Dealing with a busy switchboard and arranging call backs Scheduling appointments Updating client files with laboratory data Taking payments Ensuring the consult rooms are fully stocked Ensuring the practice is maintained to a high standard
Branch
Lurgan William Street
Job Reference: FR04335