Contract Type: Permanent
Hours: 37.5 hours per week, working between 6.00am to 8.00pm on a rota basis
Looking for a job that gives you the security of working for a big company but the satisfaction of doing something meaningful as a valued member of a small, supportive team?
About You;
As a Customer Experience Team Leader you will lead the yard and feed store team in maximizing the store’s sales performance by delivering exceptional levels of customer service. You will assume primary responsibility for the daily planning, implementing, and maintaining high standards, organisation and following up on all sales within the yard and feed store.
Responsibilities;
- Assist the store management team in driving the success of the Yard and the wider business forward
- Responsible for implementing an effective team working schedule, supporting your teams wellbeing and assisting your manager in recruitment and succession planning in order to prioritize and deliver our customers’ the best service
- Helping to provide coaching and any additional support to Team Members to meet our Customer Experience expectations and standards, ensuring each team member takes ownership of each customer interaction
- Ensuring and maintaining proactive engagement with our yard customers
- Support your own development and that of your team to ensure we deliver the best customer service through our product knowledge by actively coaching and delivering product demonstrations
- Interpret and action customer feedback, bringing to positive changes in how we engage our customers
- Exercise knowledge in our products and the wider business so you can address every query and support every customer decision by knowing the right people in our business to contact.
Benefits;
- Scottish Widows contributory Pension – company will match up to 5%
- Up to 25% staff discount in store
- Free parking on site
- 33 days holiday inclusive of bank holidays
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Salary Finance
- Life Assurance
- Employee Assistance Programme with Retail Trust
Please note, this vacancy may close prior to the expiry date if we have received a suitable number of applications.
