Our ideal candidate will:
·Have previous experience in both food and bar service
·Be ready to be challenged in a more independent role requiring decision making
·Be willing to inspire team members to perform to the best of their ability and share knowledge in an approachable manner.
·Be looking to deepen one’s own knowledge to do with overall hotel operations, especially taking on Duty Manager responsibilities.
Main responsibilities
·Responsible for the efficient operation and high quality service of Hotel’s outlets.
·Supervise and support employees to ensure standard of procedures are observed and to provide a consistently high level of service to all customers on a shift basis.
·Maintain product knowledge of all drinks, snack and wine lists in order to advise and make recommendations to guests.Use every opportunity to maximize sales.
·Serve beverage items with professionalism according to company standards.
·Ensure all service areas and equipment are kept clean and organized.
·Ensure revenue for the shift is accurately accounted for, with charge summary being completed to balance daily activities.
·Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
·Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
·Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
·Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.
·Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
·Be fully conversant with departmental fire and evacuation procedures.
·Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
·Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
·Assist with daily stock control and revenue posting.
·Provide efficient, friendly and professional service to all guests.
·Lead by example when attending to guest requests.Show efficiency in constantly striving to provide Total Customer Satisfaction.
·Take responsibility to ensure all required tasks are completed accurately and within given time frames.
·Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
In return we offer:
·Discounted worldwide stays and F&B with a staff card.
·Free travel vouchers in the UK (subject to availability in participating hotels).
·Moving and transfer opportunities to different locations.
·Free meals on shift.
·Uniform including footwear.
·Both in company and SQA development opportunities.
Job Types: Full-time, Permanent
Salary: £24,133.20 per year
Benefits:
- Additional leave
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- Store discount
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: F&B Team Leader
