About The Role
£12.75 per hour
Working on 5 on 3 off rotating shift basis
Earliest Start 5.00am - Latest Finish 11.00pm ( you will work 5 early shifts , 3 days off , 5 late shifts)
To ensure the safe transportation and assistance of passengers and flight crew to and from the terminal and aircraft.
To ensure that the OCS safety image is reflected positively through your actions and those of your colleagues.
To ensure all equipment is in good working condition and cleaned on a regular basis in line with the OCS cleaning schedule.
To be an ambassador for the company, living the OCS values of care, safety, trustworthy and expert.
To communicate in a professional manner with customers, airport authorities and colleagues.
Main Duties:
- Safe transfer of all passengers and crew to and from the terminal and aircraft whilst adhering to SSOW and ensuring the highest level of customer service
- Informed and aware of the different immigration channels to make sure arrival passengers are directed to the correct channel
- Ensure timely transportation of passengers and crew to achieve OTP / KPIs / SLAs
- Is always approachable and helpful when dealing with customers, observing passengers to identify needs and adjust service accordingly
- Effective and efficient communication with the Operations Supervisor at all times
- Ensure vehicle checks are completed and recorded prior to usage
- Ensures equipment is checked for safe usage prior to use.
- Maintain the cleanliness of vehicles both inside and outside and that they are clear of rubbish
- Ability to multi skill and drive different vehicles to include Ambulift
- Assist with the PRM operation when required
Experience / Desired & Essential Qualifications
- Full UK driving licence
- Must be able to obtain an airside pass.
- Previous airport experience is strongly desired
- Previous customer service experience is essential
- Previous bus / coach driving is advantageous
- Excellent customer service and communication skills.
- Proactive, enthusiastic and a positive approach even when under pressure
- Self-motivated and reliable with a conscientious approach and excellent attention to detail.
- Be able to work efficiently and thoroughly as part of a team.
- Highest regard for service quality
A PCV LICENCE IS NOT REQUIRED FOR THIS POSITION
What will you get in return?
- A pension scheme- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme- discounted bicycles
- Access to our Employee Assistance Programme- 24-7 Wellbeing Support
About Us
At OCS, we’re a proud bunch of around 20,000 colleagues who put customer service at the heart of everything we do. We are not just a cleaning company; we hire security officers, caterers, landscapers, and engineers to name just a few. Our job and career opportunities are endless for full-time, part-time, and casual positions, in addition to countless internal opportunities for existing colleagues. We are big believers in supporting and investing in our colleagues from their very first day because we know that our people are critical to our business and making sure we deliver for our customers. This is what makes OCS a great place to work.
