We are seeking an experienced Administration Manager to join our Facilities Management company. The Administration Manager will play a crucial role in overseeing the smooth operation of our helpdesk, managing a small team, coordinating with engineers and subcontractors, running reports, and ensuring effective office management. The ideal candidate will have excellent organizational and communication skills, a strong attention to detail, and a proven track record in administration and facilities management.
Responsibilities:
- Oversee the day-to-day operations of the helpdesk, ensuring all customer inquiries and requests are addressed promptly and efficiently.
- Assign and prioritize tasks to the helpdesk team, monitoring their performance and providing guidance as needed.
- Continuously improve the helpdesk processes and workflows to enhance customer satisfaction and streamline operations.
- Supervise and mentor a small team of administrative staff, providing direction, support, and feedback to ensure high performance and professional development.
- Collaborate with engineers to ensure timely response and resolution of maintenance and repair requests.
- Maintain effective communication channels with engineers to address any operational issues and facilitate smooth workflow.
- Liaise with subcontractors to ensure contractual obligations are met and work is completed according to specifications and quality standards.
- Generate and analyze various reports related to helpdesk activities, team performance, subcontractor management, and other administrative functions.
- Provide regular reports and insights to senior management, highlighting key metrics, trends, and areas for improvement.
Qualifications and Skills:
- Bachelor's degree in Business Administration, Facilities Management, or a related field (preferred).
- Proven experience in administration, facilities management, or a similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in using office software and reporting tools.
- Familiarity with facilities management software and helpdesk systems is a plus.
If you are a proactive and highly organized individual with a passion for delivering excellent administrative support and ensuring efficient facilities management operations, we would love to hear from you. Join our team and contribute to the success of our Facilities Management company.
Job Types: Full-time, Permanent
Salary: £35,000.00-£40,000.00 per year
Benefits:
- Company pension
- Private medical insurance
- Profit sharing
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bromley: reliably commute or plan to relocate before starting work (required)
Experience:
- Administration Management: 1 year (preferred)
Work Location: In person
