Call Answering Agent - Virtual Receptionist (Evenings)

Role Overview & Responsibilities

We are a well-established telecommunications company who is looking for an experienced call taker to join their busy and expanding Virtual Receptionist team, it is therefore important you can hit the ground running.

We are looking for a candidate confident in taking calls in a busy call centre environment with an excellent telephone manner and the ability to multitask under pressure. As the messages we send to our clients must be professional, the candidate will also need exceptional grammar and punctuation skills to ensure messages are clear and to the point. A first-rate working knowledge of the Microsoft Office Suite is a must and previous experience of working within a call centre is essential.

Key responsibilities include taking inbound calls on behalf of our clients and following any instructions they have provided, working quickly and efficiently on the phone. We don’t follow scripts which can mean having to think on your feet, we also don’t work to targets but do expect a high level of customer service and efficiency.

This role will be completely remote working as we are trialling extending our opening hours. You should also have fast broadband internet to work from home.

Just some of the benefits we offer:

- 25 days’ holiday per year plus Bank Holidays increasing with service
- Modern, welcoming and friendly working environment
- Private healthcare and cash plan
- Free gym membership at PureGym near our office
- Pension scheme
- Regular company outings, paid for entirely by the company, including the annual Summer and Christmas parties
- Support for continual personal development

This is a full time 32.5 hours per week position for which we offer a rate of £11 per hour. The working hours are 2.00pm to 9.00pm Monday to Friday with some bank holiday working required. This is a temporary position at first but has excellent potential to become permanent.

Job Type: Full-time

Salary: From £18,590.00 per year

Benefits:

• Company pension
• Gym membership
• On-site parking
• Private medical insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• SUNDERLAND: reliably commute or plan to relocate before starting work (required)

Experience:

• call centre: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in SUNDERLAND

Reference ID: VREveNov22