Customer Support Coordinator - Slough, England

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The Role - Customer Support Coordinator

We are currently looking for a Customer Support Co-Ordinator (Repairs and Maintenance) to work at our Head Office in Slough; this role will offer the flexibility to work from home post-training.

We are offering the opportunity for someone to join our friendly repairs and maintenance team; to deliver excellent Customer Service to our Landlords, Tenants, and Local Authority clients. This is the ideal role for someone who loves variety, problem-solving and delivering great customer service. You'll be the main point of contact for all incoming enquiries relating to repairs, maintenance, voids and compliance.

Duties/Key Responsibilities

• Liaise with landlords, tenants and contractors via inbound/outbound calls and appropriate email correspondence.
• Deal with routine queries by email, telephone, letters, and face to face. ·
• Complete appropriate administrative tasks.
• Deliver excellent customer service at all times in accordance with Pinnacle Group policies and procedures.
• Run & monitor daily progress reports, ensure these are updated and the details are logged on the internal IT systems
• Assess Inspections reports to produce works orders in line with required property standards.
• Receive repair requests and process accordingly ·
• Identify and recharge costs to landlords, tenants and local authorities where required ·
• Co-ordinate and monitor contractors effectively to ensure works are completed to standard and within set timescales. ·
• Maintain and update our IT systems; including Reapit, Microsoft applications & Outlook. ·
• Maintain and develop working relationship with local authority clients.
• You may be required to complete other duties as required by the business

Skills

• Previous administration/customer help desk experience is essential
• Knowledge and understanding of repairs & property management is essential
• Has built and developed relationships with a wide range of customers, clients, and organisations
• Knowledge of using CRM systems
• Ability to communicate in oral and written information concisely, logically, and effectively
• Excellent IT skills including Microsoft Office packages
• Experience within an accommodation or customer service business desirable
• Understanding of housing and welfare benefit related issues is desirable
• You may have experience of the following: Office Administrator, Office Assistant, Administrator, Admin Assistant, Administrative Assistant, Customer Service Advisor, Customer Services, Repairs Co-ordinator, Voids officer, Compliance officer

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief, or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Contact information

OSG CS