Position Overview
We have an exciting intern opportunity to join the Ralph Lauren family to learn and support in our credit control department. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Essential Duties & Responsibilities
- Supporting the EMEA Credit Team on a ledger of wholesale customers, chasing up overdue balances via phone and email
- Logging dispute cases in SAP ERP system, assigning cases to the relevant Teams ensuring these are followed up and credited / rejected
- Working closely with the accounts receivable team to monitor and ensure the customer ledgers are correct and chase Customers for the remittances relating to payments
- Preparing seasonal payment plans for customers, requesting confirmation of standing orders
- Reconcile previous seasons for payment plan customers and send statements as requested
- Monitor receipt of payments verses the standing order file
- Supporting the credit teams daily
- Preparing 7 day and litigation letters as required
- Updating transaction guides to ensure they are relevant
- Supporting EMEA credit teams with ad-hoc requests
Experience, Skills & Knowledge
- Studying / studied a business-related education or business related background
- Good communication and negotiating skills
- Ability to work under pressure, prioritise and combine tasks
- Basic Excel skills with a desire to improve
- Confidence to approach customers on sensitive subjects
- Dynamic and proactive attitude, attention to detail, team player
- Language: English essential & German desirable
