Responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. Duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff.
Key Duties and Responsibilities:
- Recruit, train and appraise staff
- Make full use of Google’s online tools and our own bespoke EPOS/tools
- Exceed your targets and bring fresh ideas to the business
- Managing and motivating your team to increase sales and ensure efficiency
- Managing stock levels and making key decisions about stock control
- Analyse sales figures and forecasting future sales
- Analyse and interpret trends to facilitate planning
- Use EPOS/AIO to record sales figures, for data analysis and forward planning
- Participating in the hiring process of new employees including interviewing and training new employees
- Conducting appraisals and performance reviews, as well as providing or organising training and development
- Resolving conflicts between staff members
- Ensuring standards for quality and customer service are met
- Resolving and ensuring compliance with health and safety legislation and security issues
- Responding to customer complaints and comments
- Attending and chairing meetings
- Updating colleagues on business performance, new initiatives and other pertinent issues
- Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Responds to customer issues in a professional manner
- Assists in housekeeping standards
Competencies:
- Commercial awareness
- Strong communication skills
- Reliable
- Constructive problem solving abilities
- Integrity and strong work ethic
- Ability to work in a team environment
- Customer service, sales and people oriented
- Proactive
- Organisational skills
Knowledge, Skills & Qualification
- Able to prioritise
- Flexible and adaptable to the needs of the organization
- Problem solving and decision making aptitude
- Able to handle multiple priorities at one time
Job Types: Full-time, Permanent
Salary: £22,500 per year
Additional pay:
- Bonus scheme
Benefits:
- Casual dress
- Company events
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
