The role of Trainee Parts Sales Advisor will involve learning and developing your skills when selling to agricultural businesses; whether they be existing, lapsed or new customers, where you will be required to identify and satisfy customer equipment requirements for parts across the full range of Agricultural machines for repair, service or maintenance. This will involve both in house and online training.
This is an initial 2 year fixed term contract with progression opportunities.
Salary - Up to 24k including overtime and bonus
Who are we?
The Scot JCB Group is made up of Scot JCB, Scot Agri, SPS and SIA.
Scot Agri provides machinery sales, service, and parts from JCB, Massey Ferguson, Valtra, HORSCH, Ktwo, and more across our nine agricultural depots. We pride ourselves on offering unrivalled customer service and industry leading response times.
This role involves:
- Taking enquiries from customers in person, via phone and via email
- Looking up and identifying parts
- Promoting and selling parts to meet customer needs
- Proactively expediting parts not arriving from suppliers on time
- Being involved in proactive telemarketing campaigns
- Supplying the Service Department with parts as required
- Assisting in keeping the parts inventory orderly and up to date
- Receiving and checking and putting away incoming shipments
- Picking and packing
- Building and maintaining customer relationships
- Being involved in inventory management, invoicing and other admin tasks
The successful candidate will have:
- Experience, or an interest in, the agriculture industry
- The ability to prioritise tasks and work well in a busy team
- Good communication skills
- A good understanding of the importance of excellent customer service and building rapport with customers
- Good working knowledge on Microsoft applications
- Attention to detail
- A flexible, positive, and outgoing approach to work
- A friendly and approachable manner so you can assist internal and external customers
- This is not a reactive order taking role, you must be comfortable selling and upselling in a pro-active manner face to face and over the phone
In return you will receive:
- 39-hour basic working week and competitive overtime rates
- Parts bonus scheme
- Average holiday pay to reflect overtime worked
- 30 days annual leave, increasing with length of service up to a total of 35 days
- The option to buy/sell up to 5 days annual leave per year
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Employee Assistance Programme - free counselling and legal advice
- Access to high street discounts and savings through Perks
- Contributory pension scheme
- Life assurance of three times your annual salary
- Employee referral programme
- JCB in-house training
