System Administrator

Role Overview & Responsibilities

A successful multi channel retail operation with a large online presence as well as nearly 100 high street and outlet stores is looking for 2 dedicated system administrators based in their Birmingham Head Office. The candidate must be flexible, precise, and accurate in all aspects of the administration and support of the systems managing their retail operation, warehouse management, and POS system. They should also have a desire to solve problems and drive high standards.

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This role would be an integral part of the merchandise department handling all aspects of stock and sales admin for the business. Due to the nature of the role, it is an office-based position to allow for easier communication with the admin team, all other departments based at HQ, in the warehouse, and remotely in the stores.

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The ideal candidate will have proven experience with SOME OR ALL OF

<br>General understanding of Retail business processes,

<br>Retail IT systems, HQ Retail Management Systems

<br>Warehouse WMS - Stock receipt and distribution

<br>Store Epos with integrated EFT

<br>E-commerce order and fulfilment

<br>Windows operating systems for both servers and desktop computers

<br>Microsoft Office

<br>Remote Desktop technologies

<br>General IT/Network communication.

<br>The duties of the role include monitoring of System applications across the business to provide support and guidance to relevant teams within the business when required, using the Retail Management System to provide any requested ad hoc reports requested by other departments of the business, troubleshooting stock exceptions pro-actively and/or when highlighted by the merchandise team or other areas of the business, operational support to the store estate, and managing reconciliation of store deliveries and stock returns. Travel to external warehouse and stores may be required particularly during the implementation phase of the new systems.