Company Description
SGS is the world's leading inspection, verification, testing and certification company and recognised as the global benchmark for quality and integrity. With more than 89,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.
Job Description
Job Title: Global Key Account Manager
Job Type: Permanent
Travel Requirements: 25-50%
Job Location: Field Based
Benefits
- 15% performance related bonus (discretionary and subject to eligibility criteria),
- Private Medical Cover
- 4-8% matching company pension contributions,
- 4x Life Assurance
- 24 days Annual Leave (increasing with service) plus bank holidays
- An additional day off for you Birthday
- Discounted Gym Membership
- Retailer Discount
- Enhanced maternity/paternity and adoption pay
- Length of Service Awards
- Health & Wellbeing initiatives
- Company Car.
Primary Responsibilities:
- Drives and generates opportunities for revenue growth within assigned Retail Solution accounts and consistently with pre-set SGS global key account initiatives and strategies.
- Works to develop a strategic partnership between self and SGS the company, with senior levels of client base – assisting in providing creative and innovative solutions to client business strategies.
- Ensures the alignment and integration of services and operational deliveries in accordance to global Connectivity and Product standards and within client requirements.
Specifically These Responsibilities Are To:
- Prepare account Standard Operating Procedures, train the global network and monitor activity to ensure Standard Operating Procedures compliance. Prompt and accurate response to client inquiries or assignments.
- Facilitate and maintain both an effective communication and co-ordination system with the respective SGS CONNECTIVITY AND PRODUCT Directors of Global Key Accounts, SBU heads, and other colleagues regarding rate structures, Standard Operating Procedure preparation / implementation, order handling routine, customer performance analysis, etc.
- Develop and implement both short and long-term planning for the account & SGS in consultation with the SBUs, critical laboratories and global leaders.
- Review of the customer service and operational management for specific accounts in the local laboratory & make recommendations in order to improve on account KPIs
- Establish where and how to maximize timelines, responsiveness and compliance to meet existing account requirements.
- Liaise, oversee, and coordinate client activities, complaints, and/or resolutions or mediation processes with appropriate internal or external contacts.
- Meet assigned account revenue goals and key performance indicators (KPIs) as defined by management.
- Generate where possible additional opportunities for revenue growth for other SGS business lines locally and or globally.
- Update current client information in CRM database and/or SharePoint portals.
- Prepare RFI’s, RFP’s, Quotations and Proposals for account head offices as needed.
- Maintain and manage specific client pricing for account.
- Maintain revenue and highlight tracking for client reporting purposes.
- Assist to reduce DSO / past due invoices and get payment from client with support from client services team.
Qualifications
- Strong analytical skills to identify trends in client markets and SGS services.
- Strong people skills to include cross cultural sensitivities.
- Proven problem solving and negotiation abilities.
- University graduate or equivalent educational background.
- Extensive commercial experience in a multinational organization.
- International business exposure in imported consumer products.
- Knowledge of or experience in the retail sector would be an advantage
- Strong written and spoken English skills, other languages will be an advantage.
- Persuasive, diplomatic, but always to the point and a strong ability to sell a concept.
- Hands-on, open-minded, proactive team player.
- Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).
- Proficient in Microsoft suite (Word, Excel, Access, Power Point, and Outlook).
