Control Room Assistant

An exciting opportunity has arisen within the Sheffield GP Collaborative.

The Sheffield GP Collaborative (GPC) provides an urgent out of hour’s primary care service for the city of Sheffield. This includes providing clinical triage for patients referred by NHS 111, face to face clinical assessment at the GP collaborative and when required home visits for the housebound and those at the end of life.

The purpose of the role is to provide a high-quality service for patients and healthcare professional using the Out of Hours GP Service. To achieve and maintain high standards, developing effective working relationships with all service users. To provide support to GPs, Advanced Care practitioners, colleagues, patients and other health professionals as required.

The role involves working unsociable hours including overnight shifts, weekends and bank holidays.

Please note this advertisement is for a both permanent (18 hours) post and a fixed term (30 hours) opportunity.

• To receive incoming telephone calls from patients and clinicians in a courteous, confident, efficient and confidential manner.
• Deal with telephone queries giving advice, transferring calls or taking messages as appropriate to the call
• To support the triage clinicians ensuring patient demographics are completed on all patient referrals in a legible and concise manner.
• Assist with Health Information enquires from the general public and Health Care
• Process calls transferred electronically from NHS 111 and other health care providers

The 30 hour post is advertised on a fixed term contract basis for the maximum period of 12 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.

Please also note any secondment must first be agreed with your current line manager.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.