Job reference
REQ14205
Date posted
02/06/2023
Application closing date
19/06/2023
Location
St James Street Office
Salary
Grade 2 (£21,575 - £21,968)
Contractual hours
37
Basis
Full time
Job category/type
Administration/Clerical
Attachments
Customer Service Advisor Job Description - September 2021.pdf SLHD_behaviour framework_v1.pdf
Customer Service Advisor SLHD
Job description
Grade/Salary: Grade 2 (£21,575 - £21,968)
Hours/Type: 37 hours per week permanent
Location: St. James Street office, Doncaster
Closing Date: 19 June 2023
Description:
To work as part of a dedicated team of Customer Service Advisors providing an effective, customer focused service at all times.
Duties include:
- Providing support to customers over the phone, face to face and by written correspondence in relation to estate and tenancy management enquiries.
- Providing reception services when and where necessary ensuring that customer care is maintained at all times and reception points are maintained through regular checks.
- To take ownership of customer enquiries providing a start to end service.
- To have the ability and experience to use a wide range of IT systems to complete all tasks related to the role.
- Assist with low level tenancy and estate management work and low level income management work.
- Maintain the garage waiting list, undertaking new allocations and administer the collection and recovery of garage rent arrears.
- Assist customers with benefit enquiries, including providing support and guidance with welfare benefit changes and money management advice.
- Liaise with all internal departments of St. Leger Homes and their partners to deal with customer enquiries effectively and efficiently.
If you would like an informal discussion about the job or any further information please contact Dave Randerson, on 01302 736732 or email david.randerson@stlegerhomes.co.uk
