Role Overview & Specifications
Description
The Customer Service Representatives will be taking inbound calls regarding benefits and claims status. They'll be handling between 50-70 calls per day.
Job Summary
Handle incoming and outgoing phone calls from providers and members.
Essential Functions
Answer provider phone questions regarding claim status and benefits Assist with enrollee phone questions regarding claim status and benefits
Nonessential Functions
Other duties as assigned or appropriate
Education/Qualifications
Excellent phone skills/etiquette Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key Qiclink experience Six months call center experience required Excellent verbal and written communication skills Proven experience in a professional office environment Proven customer service experience required Medical insurance background preferred High school diploma or equivalent and 1-2 years related experience. Full benefits including Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code, and more
Skills
customer service, Healthcare, WPM, medical terminology, Excel, Outlook, call resolution, Call, WPS, Dean, SSM, TASC
Top Skills Details
customer service,Healthcare, wpm
Additional Skills & Qualifications
Insurance Knowledge
Medical Terminology
Experience Level
Entry Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About Teksystems
Teksystems is an actively verified employer hiring talent across technology, engineering, and operations.
- Headquarters: United States / United Kingdom
- Company Size: 1,000+ employees
- Trust Rating: 95 / 100 (Official Registry Audited)
View all openings at Teksystems →
