Job opening criteria
The company
Relais & Chateau at Thornbury Castle are seeking a Bar/lounge supervisor to join our professional Food & Beverage Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests.
About Us
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has almost completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes' drive from Bristol, it offers 27 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces. our food style is modern British using the best locally sourced produce from our kitchen garden and around the southwest. We operate 7 days a week, serving breakfast, afternoon tea, dinner, and Sunday lunch as well as the occasional wedding and functions.
Our company goal is to deliver "refined and personalised hospitality" to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.
The Offer
£ 27.000
This role can be offered a Full time permanent position 45 hours per week mainly evening shifts and week end availability
An additional share of service charge and tips every 2 months (about 2/3 k per year)
28-day holiday including bank holidays
Paid day off on your birthday
Referral program - £250 per new member of staff introduced.
Complimentary stay at the castle after 3 months passed probation period.
Training programs via internal & external professionals and access to online training facilities
Staff and Family rates on hotel accommodation and discounts on food and beverage
Recognition programs
Opportunity to have staff rate at Relais chateaux property.
Access to online training facilities
Career development programs
Free uniform, meals whilst on duty and free parking
Accommodation available on request ( charge apply)
If you believe you could be the next Team member to Join the castle we'd love to hear from you.
Job description
Greet guests, table service (take orders and serve food and drinks )
Knowledge of traditional cocktails and spirits
Managing the bar stock and procedures
Answer all queries about the menu including drinks and make suggestions
Take ownership of guest's requirements and food allergies
Follow Health and Safety and Food Safety procedures and making sure are in place in the bar
Set up the dining areas and process charges and payments
Effectively communicate with managers and all colleagues
Experience with handling guest queries and complaints
Natural passion and flair for the industry and food
A calm mature approach
Ambition to succeed at the highest levels
Dedicated team player with strong communication skills
Ability to work unsupervised using own initiative when needed
Willing to learn new things
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