Service Desk Analyst
Hiring Intelligence & Application Guidance
Direct ATS application. Include measurable achievements and core keywords from the job description.
Initial recruiter screening → Hiring Manager interview → Role-specific practical assessment.
Compensation benchmarked against current UK market rates (GBP).
UK Right-to-Work verified for direct application.
Role Overview & Responsibilities
Do you want to revolutionise the rail industry?
<br>Working on industry-critical products that are widely used across the railway industry, we have a role for a Service Desk Analyst to join our service team.
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About the role
<br>As a Service Desk Analyst, you will be using the latest tools and technologies to support internal and external customers across BAU and multiple interesting and challenging projects. Working to ensure that our product is available and performing at the highest standard for our clients while also ensuring that the internal team have the tools they need to perform.
<br>You will be working closely with other support engineers as well as developers and project managers, collaborating as one single team for an effective service for our customers. Our teams are made up of engaging, smart, and analytical thinkers who love to solve complex problems. Working in an open environment that promotes transparency and knowledge sharing.
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What we are looking for
<br>We want to make sure you’re set for success so the key skills we’re looking for in the role are below. We know not everyone ticks all the boxes and we’ll provide training on some of the areas if you’re the right person for the role.
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Proactive and analytical
<br>Knowledgeable in triaging and prioritising
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Experience of managing and administering O365 products including Azure AD, Endpoint Manager and Exchange.
<br>Effective communicator, both orally and written, to ensure customers receive the best service possible.
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Experience of working in an ITIL environment aligned to industry best practice.
<br>Being involved in the wider support community, identifying good practices we can adopt and sharing your experiences.
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Benefits
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25 days holiday + 8 bank holidays per year
<br>Bonus scheme
<br>Long service annual leave entitlement scheme
<br>Long Term Incentive Plan Scheme
<br>Free eye tests
<br>Flexible remote working policy
<br>Casual dress code
<br>Social events paid for by Tracsis
<br>Bupa Medical Health care after 1 years’ service
<br>Learning & Development opportunities
Interested in this role at Tracsis?
Apply directly through the verified employer application pipeline.
