Job Title: Office Assistant
Location: Edinburgh
About trip.com
Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, Travix, Travel Fusion and Qunar. Across its platforms, Trip.com Group enables local partners and travellers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centres. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
Purpose of the role
Supporting the Office Manager with all tasks related to maintaining the working environment for a busy call centre. This would suit a hospitality worker looking to move into a office environment.
Key Responsibilities
• General office and facility co-ordination
• Weekly/monthly compliance checks and testing and accurate record keeping.
• Reporting reactive maintenance works where necessary.
• General housekeeping: from replacing bulbs that have expired to ensuring
dishwashers are emptied and filled, keeping areas tidy and topping up coffee
machines where required.
• Reception - Receiving deliveries and putting them away.
• Meet and greet visitors to site and office tours.
• Ad hoc duties, including but not limited to responding and helping staff with
equipment/liaising with other departments to resolve any issues that may
arise.
• Stock take and maintaining stock levels
• Co-ordination of any office moves and liaising between support functions
where required.
Experience and Skills
Essential
• A professional attitude and manner are essential
• Excellent communication skills both verbal and written are essential
• IT Literate and ability to use all Microsoft applications
Desirable
• Previous experience working in a customer advisor / helpdesk or facilities role
• Previous experience dealing with customer queries
What we offer
· 32 days holiday
· Life assurance
· Health cash plan
· Annual travel bonus
· Gym discount
Why Trip.com?
We are an inclusive team of multi-lingual, goal-driven, friendly, and supportive colleagues who will help you gain valuable experience in a dynamic business setting.
Our teams are passionate about making every trip the perfect trip for over 400 million customers around the globe. You will be part of a journey of globalization and have a world-class stage to unleash your talent.
Essential • A professional attitude and manner are essential • Excellent communication skills both verbal and written are essential • IT Literate and ability to use all Microsoft applications Desirable • Previous experience working in a customer advisor / helpdesk or facilities role • Previous experience dealing with customer queries
