We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Job Description:
The Tripadvisor Travel Manager (newly created position) will be an integral member supporting global employee travel and corporate credit card programs (T&E & P-Cards). The successful candidate must be a self-starter and effective communicator able to independently navigate a global operation in a fast-paced work environment, driving cross-functional alignment.
Duties and Responsibilities:
- Support Tripadvisor Group Travel, Expense and Corporate Credit Card program(s).
- Drive end-to-end travel and expense system implementations, enhancements, and overall process improvements.
- Serve as the internal and external key point of contact for all travel related matters, including policy guidance and requests.
- Perform administrative duties for travel related initiatives. Inclusive of onboarding a new travel management platform, expense reporting workflow monitoring (Workday), and corporate card program management.
- Responsibility for identifying and leading travel system modifications in response to changing business needs, continuous improvement initiatives, performance and security enhancements, system upgrades, policy changes, and modification to credit card programs.
- Responsible for driving increased compliance with our corporate credit card usage policy while also reducing P-Card reliance – inclusive of tracking and reporting on key metrics.
- Educate employees on T&E policy, company credit card program policies and related controls.
- Provide superior customer service to cardholders and travelers while resolving various issues related to expense reporting and queries.
- Identify key travel vendors and negotiate contracts creating a preferred vendor program, inclusive of off-site accommodations.
- Collaborate closely with Accounts Payable, Treasury, Finance and HR system technical teams.
- Develop and maintain standard operating procedures for travel, corporate card, and expense related activities. Identify trends indicative of potential misuse, policy violations or fraud risks.
- Offer process improvements to enhance cardholder experience and/or automate processes.
- Develop communications for internal circulation to proactively identify common FAQs.
- Assist with ad-hoc related projects; at the request of VP of Global Procurement & SLT.
Qualifications, Key Competencies and Technical Skills:
- Proven individual contributor with 5+ years of experience supporting a large global company.
- Demonstrated experience negotiating/purchasing – experience with travel vendors preferred.
- Experience with Workday Expense module and Bank of America credit card systems preferred.
- Experience in the travel industry; including working with TMCs is preferred.
- Must work well in a cross-functional, matrix environment.
- Ability to manage daily deadlines and multiple priorities.
- Effective communication and presentation skills (oral and written)
- Possess basic business acumen for effective situational analysis and issue resolution.
- Proficiency in Microsoft Word, Excel, and PowerPoint; comfortable leading meetings using Microsoft Teams.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
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