Inbound Customer Service Agent
Hiring Intelligence & Application Guidance
Direct ATS application. Include measurable achievements and core keywords from the job description.
Initial recruiter screening → Hiring Manager interview → Role-specific practical assessment.
Compensation benchmarked against current UK market rates (GBP).
UK Right-to-Work verified for direct application.
Role Overview & Responsibilities
Do you want to be a part of a team looking after a large customer base striving to give the best customer service experience. Working within a great environment with options to progress further with the company.
Salary + Bonus
Salary:£22,700 + Attendance bonus paid £375 each quarter (95% attendance) £24,200
Bonus:
Attendance Bonus: £375 per quarter
Upselling Bonus (No Sales targets/pressure) – £150 average
Working Hours:
Rotational Shift Pattern – 2 weeks
Week 1 - Monday to Friday – 9am until 5.30pm
Week 2 – Monday to Friday – 8.30am until 5.00pm
What is on offer:
- Bonus Structure
- Free parking
- 22 days’ holiday PLUS bank holidays
- Pension scheme
Key Responsibilities:
- Work as part of a team to maintain and support performance across the campaign
- Build strong relationships with customers
- Find resolutions to customer issues
- Promote the business in a professional manner
- Provide great customer service
- Take ownership for each call and reach the best possible outcome for the customer
Job Types: Full-time, Permanent
Pay: From £22,700.00 per year
Benefits:
- Company events
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Quarterly bonus
Ability to commute/relocate:
- Widnes: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location: In person
Reference ID: SB/TC
Interested in this role at Uniting People?
Apply directly through the verified employer application pipeline.
