Administration Assistant

Role Overview & Responsibilities

Administration Assistant - 37.5 hours

An exciting opportunity has arisen for a role within the Specialised Surgery Directorate.

You will play a crucial role within the busy Skin secretarial team, supporting the team with a variety of office duties.

This post offers an excellent opportunity of development for individuals wishing to gain exposure to a wide range tasks. The ability to manage and prioritise a busy workload is essential, working as part of a busy fast-paced team. The role will be heavily telephone based and be the main point of contact for our patients calling the department.

This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue a career within the NHS.

• The post holder's main responsibility will be to answer patient queries and helping patients over the phone.
• Communicate with patients on the telephone, to provide information relating to appointments and provide re-assurance to patients who may be awaiting results.
• To check and confirm the patient's identity when contacting patients or imparting any information.
• To provide clerical support to the Skin Team across both sites and the admin team in booking appointments.
• To use Microsoft office package and Hospital patient management computer systems.
• To ensure the administration relating to clinics is prepared in a timely manner.
• To work effectively as a member of the admin and clerical team.
• Work to a high standard of accuracy in admin duties.
• To be flexible in providing cover to the Skin Unit reception during leave within the team.
• To maintain confidentiality on all information obtained during the course of work.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.