The key responsibilities of this role are the efficient and effective management of specific departmental and patient administration systems, ensuring strict adherence and compliance to all Trust policies and procedures.
- Entering patients details on both CRIS and iPM systems.
- Booking and rearranging outpatient appointments.
- Dealing with alterations and short notice cancellations of lists and notifying appropriate staff and patients.
- To receive all incoming post and process in a timely manner, and ensure all outgoing post is similarly processed.
- Advise patients and medical staff on special procedures and preparations required to ensure a successful examination.
- Dispatching appointment letters ensuring all relevant information and leaflets are included.
- Participate in providing assistance in completing daily tasks for other appointments clerks when required.
- Use tact and diplomacy to deal with distressed and emotional patients.
- Other duties as appropriate to the post
1. Entering patients details on both CRIS and iPM systems
2. Sorting referral cards and letters from GP’s, consultants and other medical staff
3. Booking and rearranging outpatient appointments
4. Dealing with alterations and short notice cancellations of lists and notifying appropriate staff and patient
5. To receive all incoming post and process in a timely manner, and ensure all outgoing post is similarly processed
6. Optimise opportunities for sessions to go ahead by arranging alternative cover, when problems arise
7. Liaise with all levels of medical staff to ensure the effective and efficient running of lists
8. Advise patients and medical staff on special procedures and preparations required to ensure a successful examination
9. Dispatching appointment letters ensuring all relevant information and leaflets are included
10. Tracing notes on the Patient Management system
11. Provide statistical information as required, compiling and producing waiting list figures at the end of each month: distributing to managers and medical staff
12. Communication with stakeholders including trainees, clinicians, managers, patients, other colleagues and workers from other agencies
13. To ensure all clerical duties are carried out to a high standard at times of planned and unplanned leave
14. Participate in providing assistance in completing daily tasks for other appointments clerks when required
15. Use tact and diplomacy to deal with distressed and emotional patients
16. Keeping focused and level headed in spite of a busy and demanding environment
17. Maintaining and updating booking protocol, to reflect any changes in practices and procedures
18. Other duties as appropriate to the post
