We’re seeking a Content Assistant to provide friendly, professional, and proactive first-line communications support and customer service to internal stakeholders across the University.
You’ll use your excellent written and verbal communication skills to create and update accurate, engaging and on-brand content for digital and physical media. You’ll also provide guidance to colleagues across the University on effective communications and use of the web content management system (CMS). With the ability to juggle competing workloads, you’ll ensure your tasks are completed in a timely fashion and to a high standard, whether you’re giving communications advice or creating content in response to an internal request through our customer support system.
Main purpose of the role
To provide first-line marketing and communications support to academic departments and professional services across the University, ensuring we offer a friendly, professional and proactive service to all.
You’ll help with the management and running of our Web CMS, and provide expert support to users across External Relations and the wider University. You’ll also create and update content across a variety of platforms, ensuring a consistent tone of voice is applied and that content is accurate and engaging.
Skills, experience and qualifications needed
- Excellent writing and proofreading skills with the ability to write content for the web and social media that engages audiences and meets brand guidelines
- Ability to select, edit and optimise appropriate imagery for use online and in print
- Ability to create and manage web content using a Web CMS, including user management and problem resolution
- Ability to clearly communicate with technical and non-technical colleagues and a diverse external audience
- A strong and demonstrable customer focus, with the ability to inspire confidence and trust among stakeholders and customers
Informal enquiries: please contact Jennifer Jones (jennifer.jones@york.ac.uk)
The University strives to be diverse and inclusive – a place where we can ALL be ourselves.
We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.
We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork
